Shipping Policy

This shipping policy describes the terms and procedures regarding the shipping of orders placed through the QAIA webshop.

1. Processing time:

After receiving an order, we will do our best to process it as quickly as possible. Processing time may vary depending on item and availability, but we aim to process orders within 3 working days of receipt.

2. Shipping methods:

We use reliable shipping services to deliver your order to you safely and on time. Available shipping methods may vary depending on your location and options selected during checkout.

3. Shipping costs:

Shipping costs are calculated based on the weight of your order, your location and the selected shipping method. The exact shipping costs will be displayed during checkout before you finally place your order.

4. Delivery time:

Estimated delivery time may vary depending on your location and shipping method chosen. We aim to deliver your order as quickly as possible, but please note that delays may occur due to factors beyond our control, such as weather conditions or shipping service delays.

5. Sequence number:

Once your order has shipped, you will receive an email with a tracking number, if available, that will allow you to track the status of your shipment.

6. International Shipping:

We offer international shipping on select products. Please note that additional charges and delivery times may apply to international orders depending on the destination and local customs procedures.

7. Delivery address:

Please ensure that the delivery address provided is correct and complete to ensure that your order is delivered correctly. We are not responsible for delays or errors in delivery due to incorrect or incomplete information provided by the customer.

8. Lost or Damaged Shipments:

In the rare event that your order is lost or damaged in transit, please contact us immediately. We will do our best to solve the problem and provide a suitable solution.

9. Contact details:

If you have any questions about our shipping policies or need assistance with your order, please feel free to contact us using the contact information on our website.