Frequently Asked Questions

Discover at QAIA an exclusive collection of luxurious and stylish furniture and sophisticated home accessories to natural stone decorations and timeless design pieces - each item has been carefully selected to enrich your interior with elegance and quality.

Yes, we ship worldwide. No matter where you are, you can enjoy our products by simply placing an order on our website. Shop the world from your couch!

We offer free shipping in the Netherlands and Belgium. Delivery times may vary, but we do our best to ship your order as soon as possible. On average, our delivery time is 7 to 14 days.

Once your order has shipped, you will receive a shipping confirmation with tracking information. This allows you to track the status of your order.

If you wish to cancel your order, please contact us via web chat or email within 2 hours of placing. We try to accommodate all requests, but due to our rapid processing, this is not always possible. If cancellation fails, you can return the items according to our return policy.

We strive for 100% customer satisfaction and offer a return policy for unused items within 30 days of receiving the product. You can return an item for any reason without hassle. For instructions on the return process, simply contact us at info@qaia.nl. We will be happy to assist you!

If you have not received your order, it is best to contact our customer service team first. We can help you track down your order, provide updates on delivery and possibly arrange a replacement or refund if necessary. Be sure to have all relevant information on hand, such as your order number and any tracking information, to help the process go smoothly.

If you have any questions about your order, products or other issues, please feel free to contact our customer service team. You can reach us via email at info@qaia.nl. We're happy to help!

We regularly offer discount codes and special offers for our customers. Keep an eye on our website and social media channels for the latest discount codes and promotions.

Sign up for our newsletter to be the first to know about our new products, exclusive offers and events. You can subscribe on our website.

If your order unexpectedly arrives damaged, we understand how annoying that can be. In that case, we would like to resolve it quickly for you.

Please contact our customer service immediately and let us know what happened. We will make every effort to resolve the issue as quickly as possible. This may include sending a replacement product, arranging a refund or offering another appropriate solution, depending on your preference and the availability of the product.