Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or anonymised so that it cannot identify you or reasonably be linked to you.

Depending on how you use the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

• Contact information, including your name, address, billing address, shipping address, phone number, and email address.

• Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.

• Account information, including your username, password, security questions, preferences, and settings.

• Transaction information, including the items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

• Communications with us, including information you provide when communicating with us, such as when you submit a customer support inquiry.

• Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

• Usage information, including information about your interaction with the Services, such as how and when you use or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, for example, when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

• Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

• From our service providers, for example, when we engage them to enable certain technologies and when they collect or process your personal information on our behalf.

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, Customising, and Improving the Services. We use your personal information to provide you with the Services, including to fulfil our contract with you, process your payments, fulfil your orders, remember your preferences and items of interest, send you notifications relating to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a personalised shopping experience, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services for you.

• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or post, and showing you online advertisements for products or services through the Services or on other websites, including based on items you have previously purchased or added to your cart and other activities within the Services.

• Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action against potential fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone else.

• Communicating with You. We use your personal information to provide customer support, respond to your inquiries, deliver effective services, and maintain our business relationship with you.

• Legal Reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation, or other legal disputes, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

• Service providers: To Shopify, vendors, and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment, and shipping.

• Business and marketing partners: To provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to instruct us not to share information about you for targeted advertising and marketing based on your online activities across different merchants and websites.

• At your direction or with your consent: When you direct us, request that we, or otherwise consent to the disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.

• Affiliated companies: To our affiliates or otherwise within our corporate group.

• Business and legal purposes: In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants, and similar requests, to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit through the Services is transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than your country of residence, in order to provide and improve the Services for you.

For more information about how Shopify uses your personal information and any rights you may have, please refer to the Shopify Consumer Privacy Policy.

Depending on where you live, you may also be able to exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee the privacy or security of such sites and are not responsible for them, including the accuracy, completeness, or reliability of information found on these sites.

Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or a third party.

Our inclusion of such links does not, in itself, imply endorsement of the content on those platforms or of their owners or operators, except as stated within the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children who have not reached the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under the age of 16, as those terms are defined under applicable law.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure while being transmitted. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services to you, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and we may decline your request where permitted by law.

• Right of Access and Information. You may have the right to request access to the personal information we hold about you.

• Right to Deletion. You may have the right to request that we delete the personal information we hold about you.

• Right to Correction. You may have the right to request that we correct inaccurate personal information we hold about you.

• Right to Data Portability. In certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party.

• Managing Communication Preferences. We may send you promotional emails, and you can opt out at any time using the unsubscribe option provided in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to exceptions and limitations under local law, you may also exercise the following rights in addition to those described above:

• Right to Object to Processing and Restrict Processing. You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.

• Withdrawal of Consent. Where we rely on your consent to process your personal information, you have the right to withdraw that consent. Withdrawing your consent does not affect the lawfulness of any processing carried out on the basis of your consent before its withdrawal.

You may exercise these rights where indicated within the Services or by contacting us using the contact details below.

We will not discriminate against you for exercising these rights. We may need to verify your identity before processing your requests, to the extent permitted or required by applicable law.

Where permitted by applicable law, you may appoint an authorised representative to submit requests on your behalf. Before accepting such a request, we may require the representative to demonstrate that you have authorised them to act on your behalf, and we may need to verify your identity directly with us.

We will respond to your request within the timeframe required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below.

Depending on where you live, you may have the right to appeal our decision by contacting us using the details below or to lodge a complaint with your local data protection supervisory authority.

For the European Economic Area, you can find a list of the relevant data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant UK authority, where applicable, unless the transfer is to a country that has been recognised as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example, to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notices as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

QAIA
Email: info@qaia.nl
Website: www.qaia.nl

For the purposes of applicable data protection laws, we are the controller of your personal information.